### General  

1. What is Nisekart?  

Nisekart is an e-commerce platform offering a wide range of products at competitive prices, ensuring quality and convenience for our customers.  

2. How can I create an account on Nisekart?  

Click on the "Sign Up" button on the homepage, provide your details, and follow the instructions to create an account.  

3. Do you have a mobile app?  

Yes, our mobile app is available for download on both iOS and Android platforms.  

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### Orders  

4. How do I place an order?  

Browse our catalog, add your desired products to the cart, and proceed to checkout to place your order.  

5. Can I modify or cancel my order after placing it?  

Yes, you can modify or cancel your order within a specified time frame. Please visit the "My Orders" section in your account for options.  

6. What payment methods do you accept?  

We accept credit/debit cards, net banking, UPI, and various digital wallets.  

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### Shipping and Delivery  

7. What are the delivery charges?  

Delivery charges depend on the product and your location. Free shipping may be available for specific orders.  

8. How long does it take to deliver my order?  

Delivery times vary by location and product but are typically between 3-7 business days.  

9. Can I track my order?  

Yes, you can track your order under the "My Orders" section. A tracking link will also be sent via email/SMS.  

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### Returns and Refunds  

10. What is your return policy?  

We accept returns within 7-30 days of delivery, depending on the product category. Products must be unused and in original condition.  

11. How do I request a refund?  

Initiate a return through the "My Orders" section, and once the return is processed, the refund will be issued to your original payment method.  

12. Are all products eligible for returns?  

Some products, such as perishables or personalized items, may not be eligible for returns. Check the product details for specific policies.  

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### Support  

13. How can I contact customer support?  

You can reach our customer support team via email, phone, or live chat. Visit the "Contact Us" page for details.  

14. What should I do if I receive a damaged or incorrect item?  

Please report any damaged or incorrect items within 48 hours of delivery through our support channels for assistance.  

15. Do you have a loyalty or rewards program?  

Yes, we offer a rewards program for our loyal customers. Sign up and earn points for every purchase.  

Would you like more specific or customized FAQs for any particular product or service?

[1/8, 12:30 PM] Mohd Asad: Contact Us  

We’re here to help! Whether you have a question, feedback, or need assistance with your order, feel free to reach out to us.  

Email Us  

For general inquiries: [support@nisekart.com] 

For order-related queries: [orders@nisekart.com]  

Call Us  

Customer Support: +91 6394851849  

Available: Monday - Friday, 9 AM - 6 PM  

Follow Us  

Stay updated with the latest offers and products:  

[Facebook](@nisekart) | [Instagram](@nise.kart)]

We aim to respond to all queries within 24 hours. Thank you for choosing Nisekart!  

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